STORE POLICIES

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IMPORTANT NOTES TO OUR CUSTOMER

• Please do not order without careful consideration, as labor cost will be charged. Our products are dedicatedly hand made and takes days to finish.
• If you are under 18 years of age, permission from parents or guardians is required.
• It is a good idea to consult with your dentists for recommendation before placing any order.
• It is recommended that you have the condition and size of your teeth checked by a dentist before ordering dental caps..
• Cleaning dental caps and  your teeth everyday is recommended.
• Please note that gold caps can be faded by body acid, body temperature, smoking, and drinking.
• All order shipped out to our customers will return back to us if no one is available to accept the package or no one picks up the package from the shipping company's local station. We are not responsible for product not collected within this time period. We will charge re-delivery charges and processing fees if we need to re-ship a package. 
• All our product are precision made to the highest standard.  We accept no responsibility for damage after collection.
• All personal and business checks take approximately 10-15 days of processing time.
• We verify all foreign addresses if the order is paid by credit card. This process can take up to 2 weeks.
• All domestic orders paid by credit card can only be shipped to a confirmed address. Customers who would like to get their product shipped to an address other than their credit card statement address will be asked to contact their banks to list the shipping address with them. We will only ship to that address once the bank has confirmed the address.
• Shipping costs listed on the site is only for shipping within the U.S. International shipping costs vary by destination. International customers are contacted to inform about shipping costs to their country once they have placed their orders.
• Prices may change at any time without notice. All promotional prices or discounts are only valid during the promotion period.

 

Refunds, Exchanges, Cancellation and Warranty

            Due to the fact that all of our products are custom made for each individuals we are not able to issue any refunds to our customers. However, we do believe in our customers’ satisfaction. Our products are of highest quality and goes through rigorous quality inspection before they are shipped out to the customers’.

Grills: If our grills do not fit properly we would ask our customer to send the grill back along with the mold so that we can tighten and adjust the grill. Please call the customer service line (713 777 4024 x103) before mailing your grill. We must receive your call within 24-48 hours after you have received your grill. Once you have called the customer service line you must mail the grill back within the next 5 business days.

             Once we receive a grill we will then examine why the product did not fit and try to adjust the grill. If it is determined that any grill did not fit due to our negligence we will remanufacture that grill after we have tried all other ways to make the grill fit.

Johnny Dang Custom Watches:

Warranty on movement	1 Year
Warranty on diamond setting	1 Year
Warranty on diamonds	Lifetime
Extended warranty-Covers Movement, setting and diamonds	$300/year

Custom Pieces/Pendant and other Jewelry:

All sales are final. There are no refunds or exchanges. All custom 10K+ gold pendants and other gold jewelry have 1 year limited warranty.

Silver Jewelry

All sale are final. We will only fix manufacturing defects. All products are thoroughly checked  before shipping. Please note: Silver tarnishes a lot faster than gold.  Remember, the more humid the climate the faster silver will tarnish.

Order cancellation

            Any and all credit/debit card order cancellations are subjected to a 10% transaction and order cancellation processing fee.

So why do we charge this outrageous fee? Simply because that is the exact charge we incur for processing an order (credit card) through our credit card processing system.

We will deduct an additional $25 if a molding kit was ordered and shipped prior to order cancellation.

Some customers may want to get the product they ordered at a later time. We recommend getting a store credit instead of canceling the order.

Customer’s credit will be valid for 12 months starting from the date of purchase.

 

Making changes to your order

If you have ordered a grill you may make a change only before production begins. Any change made after beginning of production will incur a change fee (This fee will be based on the total price of the product purchased).

Shipping Policy
 

Credit Card Payments

We verify billing and shipping addresses for all orders paid with credit cards. Both billing and shipping addresses must be listed with the bank or credit card company and must be verifiable. We understand that  many orders are purchased as gifts which may go to a different location than the actual billing address.

Our customers can do the following if their confirmed billing address is different than the shipping address:

   1) Customers can authorize us to ship orders to their confirmed billing address.

   2) Or, customers can call their bank and enlist their shipping address as an "Alternate  address" with their bank. This process only takes five minutes and most credit card companies are aware of this process. This will allow us to ship orders to any location of customer's choice once the address has been verified.

Checks, Money orders and wire transfer

• All checks require a 10-15 days processing time.

• Orders paid with checks, money orders or wire transfer can be shipped to customer's specified address.

International Orders

• International addresses will go through verification process if paid with credit cards. This process can take up to 2 weeks depending on the local bank.

• International shipping cost varies depending on the destination. All international customers will be notified about the shipping cost once order is placed (please email your complete address to info@tvjohnny.net if you would like to get a shipping quotation before placing your order).